Shipping policy

At MOROU, we aim to deliver your order with care and efficiency.

Order Processing:
All orders are processed within 3–7 business days (Monday–Friday). This timeframe includes order verification, quality checks, and packaging. Please note that processing times may extend during peak seasons or promotional periods.

Shipping & Delivery:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Delivery times will vary depending on your location and the selected shipping method.
Please be aware that we are not responsible for delays caused by courier services or customs clearance for international orders.

Shipping Charges:
Shipping costs are calculated at checkout based on your delivery address and order weight. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Issues:
If you experience any issues with your delivery — such as a missing package, tracking delays, or incorrect address — please reach out to our customer support team promptly.

We are committed to making sure your order reaches you safely. Thank you for shopping with MOROU!